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All-in-one solution
December 12, 2021

All-in-one solution

Eliana Velasquez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Avaya Cloud Office has adapted in our Customer Service Department for about a year now. Currently, we are in the process of enrolling it across all of our departments.
  • Powers VoIP calls via WiFi or over 3G/4G without wasting carrier minutes.
  • Offers text messages to anybody in the US and Canada for free.
  • Conversation handoffs allow you to go from utilizing a data service to a cellular modem during a call.
  • The service should include a mailbox
  • The current software does not support E-faxing. An E-fax extension would be an improvement
  • Avaya should introduced a mobile supported software.
  • Reduced the cost of communications.
  • Created an optimized communication channel.
  • Provides technological innovation.
Avaya's customer support team has presented a high level of support standards, always solving the problems in a timely manner.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

Microsoft 365 (formerly Office 365), Google Authenticator, Cisco AnyConnect
Avaya services would be helpful to front desk assistants who are likely to receive a lot of calls at one point in time. Avaya services such as real-time VoIP calls will also significantly reduce calling costs.