Item: Avaya UCaaS
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

My company has a call center with 3-5 agents taking inbound customer service calls. The team also completes many outbound calls throughout the day. We have our office phones for the rest of the company with Avaya Cloud Office and have been happy with the services.

Pros and Cons

Informs of potential downtime
Completes required maintenance when no one is at work
Sends monthly billing statements for our finance department

Some features such as logging an agent out remotely can be hard to locate
Live reporting must be refreshed to get accurate data

Return on Investment

We have been able to provide support to thousands of customers virtually with cloud

Unified Platform

We haven't used all features but will if needed. We use all calling functions as well as the fax function daily or weekly.

Support Rating

In the beginning, billing wasn't laid out exactly correctly. We had been told that all calls were unlimited but we then found out that it with a local number and not with a toll-free number. We decided to go with a local number to take advantage of the unlimited calling minutes.

Integrations

We do not use these features.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Other Software Used

Slack, Asana

Likelihood to Recommend

Our company hasn't had any issues with Avaya Cloud Office and would recommend it to anyone with a small to medium business in need of phone support.

Exactly what is needed for your small-medium business!

Overall Satisfaction with Avaya Cloud Office