Exactly what is needed for your small-medium business!
June 28, 2022

Exactly what is needed for your small-medium business!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

My company has a call center with 3-5 agents taking inbound customer service calls. The team also completes many outbound calls throughout the day. We have our office phones for the rest of the company with Avaya Cloud Office and have been happy with the services.

Pros

  • Informs of potential downtime
  • Completes required maintenance when no one is at work
  • Sends monthly billing statements for our finance department

Cons

  • Some features such as logging an agent out remotely can be hard to locate
  • Live reporting must be refreshed to get accurate data
  • We have been able to provide support to thousands of customers virtually with cloud
In the beginning, billing wasn't laid out exactly correctly. We had been told that all calls were unlimited but we then found out that it with a local number and not with a toll-free number. We decided to go with a local number to take advantage of the unlimited calling minutes.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Our company hasn't had any issues with Avaya Cloud Office and would recommend it to anyone with a small to medium business in need of phone support.

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