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AVI-SPL Great for Global companies
February 22, 2022

AVI-SPL Great for Global companies

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We have a two-fold relationship We are customers as well as suppliers As a supplier we mainly work with the Dubai office - great relationship. As a customer, we work around the world. In Hong Kong, there is a great office In the UK the office is OK In the US we are very disappointed After replying to this survey, you have reinforced my feeling that AVI-SPL has leaps and is bound to improve. The survey portrays that AVI-SPL has a product that it sells. To the best of my experience, AVI-SPL is an AV systems integrator 9Just like my company, Malcolm). They take off-the-shelf hardware and software and provide a working A/V solution (Conference room, auditorium, etc...). It appears that whoever hired you either did not review the questionnaire or is not familiar with the company. On the other hand, for the benefit of the doubt, perhaps I am only familiar with a certain aspect f the company's offering.
  • In Dubai we have a 24X7 relationship we can always call and get a reply - we have established a good working relationship to reach the common goal of securing a PO.
  • In Hong Kong, we feel that the office goes the extra mile to provide a solution and does not try and add costs for every tiny request. In general, the pricing is also realistic.
  • In the USA and the UK the turnaround to our requests takes weeks
  • The US has a poor attitude in relation to our knowledge and expertise
  • Pricing both in the US and the UK and Germany are very high with huge profit margins
  • It does not appear that the US UK and German offices are interested in our business
  • It appears that AVI-SPL has to develop a business model of working with System Integrators who is the customer, rather than the end-user being the customer.
  • As Magalcom are A/V system integrators and not end customers this question is less relevant
  • When being your local system integrator in Israel - it would be helpful if we were brought into the loop at a much earlier stage
We have never used AVI-SPL support
AVI-SPL has never assisted us in setting up a working environment

Do you think AVI-SPL delivers good value for the price?

No

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

No

AVI-SPL is best suited when they work directly with a huge global entity who are their direct customer AVI-SPL works poorly when they are not working with the end customer - they need to adjust their profit margins accordingly.

Using AVI-SPL

AVI-SPL is not a product - they sell a service of system integration
20 - We have people that are certified by the major vendors
  • AVI-SPL does not have a product
  • As a global solution
  • We do not see any additional ways
if the costs will fit our budget

Evaluating AVI-SPL and Competitors

AVI-SPL Implementation

AVI-SPL does not have a product
  • Don't know
Change management was minimal - They do not have a product
  • AVI-SPL does not have a product

AVI-SPL Support

Using AVI-SPL

They do not have a product
ProsCons
Relatively simple
Technical support not required
Consistent
Convenient
Familiar
Do not like to use
Difficult to use
Not well integrated
Slow to learn
Feel nervous using
  • They do not have a product
  • They do not have a product