Constantly improving with Axonify
Updated November 05, 2019

Constantly improving with Axonify

Ana Karen Valles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Axonify

We use Axonify to ensure every member of our workforce is up to date on current procedures and compliance topics. This is particularly important because small mistakes or misspoken words can lead to major compliance violations in our industry. To make matters worse, our business traffic is seasonal and it is not unusual for our leadership team to make small tweaks to our business processes to accommodate changes in our understanding of the regulation, growth since the last busy season, or requirements from our partners. The daily Axonify training ensures that no one misses an update and makes it extremely difficult for our workforce to simply forget a change has been implement. The daily reinforcement, combined with the hands on implementation, and coaching from the supervisors helps to make new procedures second nature in record time.
  • Update the platform in response to feedback from current users- ex. Many of the features I wished Axonify had when I first signed up for it are now live, such as guided learning, the ability to add certification to guided learning paths, and the ability to tie outside metrics and behaviors directly to Axonify training frequency and scores
  • Reinforce employee knowledge to ensure employees don't forget content they don't use frequently- ex. as long as an employee signs in to train regularly, you can be assured that they will learn what they need to because the Axonify algorithm prioritizes reinforcement questions on topics that the learner hasn't seen recently and topics that the learner has the lowest scores in. The end result is that the platform is always customizing the content watch learner sees to help improve the individual's weak points. This means that of an employee is under performing, we know it is either because the process is not working, or the employee is unwilling to follow the process, not because he or she doesn't know any better
  • Foster competition and excitement around completing certain training milestones- ex. the Leaderboard can get pretty competitive as employees compete to reach the top. The platform also lets you auction off different prizes on the platform using points earned by answering questions correctly, thereby indirectly creating an incentive to complete training.
  • I have never worked with a company that did such a great job at walking a new user through the implementation process. A year and a half after implementing the platform I still have a regular call from my rep (Erin Bresser) during which we discuss my company's training plan, pain points, strategies, upcoming features, and anything else training related. I could not ask for more or better support from a vendor.
  • I love all the different content options I have. I can use the bare bones basics and simply add questions directly into Axonify, or I can support those questions by building a complex course, video, animation, or even downloading content from the Content exchange directly from Axonify. This means that weather I have a day or a year to prepare content, I have the ability to produce a functional and productive experience for my workforce
  • My biggest pain point with Axonify is that I don't always understand the logic behind the organization of the platform-i.e. why are there 2 separate places to pull reports from? Why is extra training not listed in a way that can be filtered by topic, or maybe organized in folders? Why can you only manage Event Attendance from the Admin Zone and not the Leader Zone? This may just be a personal preference or peet peeve, however it is minimized by the fact that the platform is constantly being updated and in many cases these small inconveniences have been addressed and ameliorated
  • I wish there was a more clear way of seeing what an individual has access to, it is not difficult to reference the individuals access type and team to figure this out, but I would prefer to have a more visual (maybe a hierarchy) method of figuring this out
  • I wish we could divide permissions in a more granular way, currently this is just me wanting more control, but I've worked in other roles where this limitation would have represented a more substantial problem
  • While the App is an excellent way to take reinforcement questions, learners sometimes get stuck if they try to take courses through the App. Further more, the App does not give access to the Admin Zone (this would come in handy when I get ad-hoc-requests during meetings)
  • The Learner's view of some of the features, such as the Guided Learning, could be improved to help more easily illustrate to learners what their learning patch will look like
  • Even better than being able to prove that a specific employee received compliance training, we can now also show how that learner has improved on their compliance knowledge since they took the initial training. This is extremely useful to have should a former employee try to claim that they were dismissed unfairly due to not having received training on a compliance issue or claiming that he or she did not know a specific action is prohibited.
  • Axonify has helped my managers identify employees who will ultimately not work out much sooner than they may have otherwise and allows them to have objective conversations about employee performance
  • Questions answered incorrectly often lead to questions ultimately revealing an updated policy the learner was not previously aware of leading to a decrease in overall compliance violations
  • Since implementing Axonify, we have cut down in the amount of time it takes to get an employee fully training. Some departments have been able to cut down training time by as much as a month compared to the average training time before Axonify.
There are so many training platforms and increasing numbers of non LMS training platforms that it can be very difficult to figure out what is best for you. It's been a while since I did all the research that led me to Axonify, but below is a short summary of the pros and cons of the platforms I looked at and how I decided to implement Axonify.
  • Compligo- This platform was recommended by the Director of Legal and Regulatory when I first joined my current company. Its main feature is that they provide training on legal and regulatory topics (this is very important to my organization) however, it is a very old school platform, the training tended to be very long, and there was no element of reinforcement. It felt more like "check the box" training than education our workforce, so I opted to continue looking
  • Docebo- This was my second choice. Docebo is extremely similar to Axonify in the learning philosophy but ultimately I chose Axonify. I won't give my exact reasoning because I'm sure both platforms have made considerable updates since I did my research and I don't want to cause confusion by posting out of date information
  • Inkling- Inkling is a very cool platform, but not quite as robust as I knew I would need, although I'm sure they have added functionality since I last tested the platform
now I am out of space, so I'll leave it at that.
Axonify is an excellent tool for any workplace that meets any of the following criteria:
  • Has very complex processes or that implements regular changes to policies or procedures (building spaceships, synthesizing plutonium, etc.)
  • Is in a highly regulated industry that requires regular compliance training (i.e. finance, childcare, medical, etc.)
  • Has roles with a high risk of injury necessitating regular safety training (warehouse workers, welding, etc.)
The reinforcement function ensures that workers are always aware and up to date of changes AND most importantly, learners are always working on improving their weaknesses.

It is not an ideal platform for industries that are not highly regulated, do not have a high risk of injury, or for workers with very simple and consistent roles, since once it is learned there is a small probability that a worker will need a refresher on any of the content.

Axonify Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning

Using Axonify

80 - Our Axonify users perform functions ranging from Accounting, to Customer Service, to Sales. Virtually everyone one in the company uses the platform with the exception of some executives.
1 - It is important to be well organized and have a good idea of what you want to accomplish in the platform. Most employee needs are simple, for example just setting the expectations of how to use the platform since it is very different from other LMS, or routine items such as resetting the password. The basic management of the platform requires very minimal technical knowledge, mostly just common sense. However, adding content can be more complex. You can upload content from Axonify with just a few clicks of a button, but if you want to add your own content you will nee to be knowledgeable (or have a good SME) on the topics you want to train on, have strong writing skills, and know how to write strong questions in a clear manner that does not lead the learner to a specific question. Personally I have video editing and instructional design education that I could not do without because I am also creating the content that we load into the platform, however, this is not required if you are ok with more simple content.
Other than that, it is helpful to have at least a basic understanding of data analytics and statistics so you can make the most of the data the platform will provide.