Great quality for a good price and functional across all areas of HR
May 01, 2025

Great quality for a good price and functional across all areas of HR

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

TraxPayroll (legacy)

Overall Satisfaction with BambooHR®

BambooHR® has been a great addition to our employee management processes. We are able to quickly and easily manage the entire employee lifecycle within one system. The ease of use and customizations are great for small businesses that are looking to scale.

Pros

  • BambooHR® allows you to preview as a user in a specific access level. This is VERY helpful for providing instructions to employees or double checking that information is secure.
  • BambooHR® customer support is unmatched. Any time I have a question, I can quickly get an answer as well as additional resources.
  • Employees are able to easily find their information without coming to HR for questions. This cuts down on the questions coming into HR departments, big and small.

Cons

  • The benefits management portal has many areas for potential improvement. Reconciliations are difficult and there is confusing data during open enrollment transitions.
  • I wish there was more functionality within signature requests. It would be helpful for employees to submit forms unprompted (ex. professional development request).
  • More transparency into pay and benefit information.
  • I don't have great context of what was going on before BambooHR®. I am new to the company and the company itself has only been using BambooHR® for less than 2 years.
BambooHR® usability is fantastic! There are only two reasons that keep it from a 10:

1) When employees submit personal information updates that require approval before becoming active, the employee isn't notified that their request was received and awaiting approval. I have seen employees re-enter the same direct deposit information (for example) 3 or 4 times thinking the system wasn't saving their information.

2) The benefits portal for new hire and open enrollment isn't in a logical place. I had several team members reaching out asking where it was, when it should be very obvious. This left some to be desired.
10/10. The absolute best. I never dread contacting support. I know the team will be quick and helpful. It is so easy, that sometimes I skip straight to contacting support instead of trying to find help articles. They are faster than me trying to figure it out on my own!
BambooHR® reports are helpful, but not perfect. There are some standardized reports that would be helpful to customize. For example, the Plan Year Election Summary report has SO much information (which can be a good thing), but I only need 20% of that info for most of the items I'm working on following enrollment. I wish I could remove departments, contact information, etc.
At my previous employer, I evaluated over 20 HRIS platforms before choosing and implementing BambooHR® (in 2019). I love it! The continuous improvements are promising and I actually feel like product feedback is reviewed and, at times, implemented.

With BambooHR®, it truly comes down to what you are looking for. If I was solely doing performance management and career ladders, BambooHR® probably wouldn't be a fit. However, it does an overall great job at most things, and is a good quality product.

Do you think BambooHR® delivers good value for the price?

Yes

Are you happy with BambooHR®'s feature set?

Yes

Did BambooHR® live up to sales and marketing promises?

Yes

Did implementation of BambooHR® go as expected?

Yes

Would you buy BambooHR® again?

Yes

BambooHR® is great for small businesses. I would recommend to anyone looking to get out of spreadsheets and have a more streamlined process in place. However, it becomes more challenging to use the larger the company. It would just depend on the size of the company and their current processes.

BambooHR® Feature Ratings

6.0
Employee demographic data
6
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
3
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
5.0
Pay calculation
3
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
2
Direct deposit files
7
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
7
Balance details
9
9.8
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
6
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
5.0
New hire portal
7
Manager tracking tools
3
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
2.3
Job Requisition Management
3
Company Website Posting
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
3
Notifications and Alerts
1

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