Bazaarvoice quickly provides you the customer's voice.
Anonymous | TrustRadius Reviewer
February 12, 2018

Bazaarvoice quickly provides you the customer's voice.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Bazaarvoice Local

Overall Satisfaction with Bazaarvoice Local

We currently have a list of vendors showing in Bazaarvoice where customers leave comments or questions. It is highly convenient because it notifies you of a new question or comment. It also allows you to "one stop" experience...rather than having to visit multiple websites of various customers, you can simply and conveniently go to Bazaarvoice and take care of everyone at once. This program saves you time and helps you look more professional and responsive, with little effort.
  • The Bazaarvoice Local program is very user-friendly. It is simple and easy to understand.
  • The program is also multi-purpose, it allows the customers to ask questions, leave reviews therefore allowing you to quickly answer the questions or see the reviews real time for better information of the consumer experience to be able to promptly rectify any negative situations.
  • I love the one stop shop feel. It allows you to NOT have to go to every single site that your product is sold on daily to look for information. Instead, Bazaarvoice Local emails you to let you know that you have unanswered questions or reviews to look at. You can simply log into their site and see all vendors at once. So much more efficient than searching every site everyday.
  • I appreciate the ability to run reports to track engagement, response time and summaries of it ALL.
  • I have only had to contact Bazaarvoice support a couple times, I feel the experience could have gone better. It could have been a one off or my lack of communicating the issue I was having. I disconnected that call, tried again and the next agent was extremely helpful so I quickly forgave.
  • It is my thought that we stay more on top of our reviews and customer questions with less time and resources used. We are able to focus by using Bazaarvoice to quickly reply to our customers needs, take the knowledge we gather from that and move forward more productively than before.
  • We used to have a team researching our reviews daily and now with Bazaarvoice we have an individual taking care of it.
If you want to stay on top of your reviews and product inquiries out in the marketplace, especially when growing rapidly, Bazaarvoice is very helpful. If you work with the major retail players this program keeps you prepared and on top of your game.

If you are a smaller business with products not found in major supply chains where you would experience numerous reviews and customer questions then this program will not benefit you as much.