BeyondTrust Remote Support - One of Our Best Purchase Decisions
December 13, 2019
BeyondTrust Remote Support - One of Our Best Purchase Decisions
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)
BeyondTrust Remote Support allows us to support our users at over 125 branch offices across the state. We use it for computer support and troubleshooting as well as one-on-one training. We have approximately 25 support specialists and trainers that utilize the system daily. With limited personnel and a wide geographic area to cover, BeyondTrust Remote Support has enabled us to increase our response time on issues, which greatly increases our employees productivity. It also reduced our travel expenses by at least 50%.
- Remotely access systems of all types (PC's, Macs, Phones, & Tablets)
- When called we can jump into users' systems using preinstalled Jump Client without the users having to do anything.
- I would like for the audio from a connected device to be accessed for troubleshooting.
- Product is more expensive than competing products.
- We have reduced travel expenses for IT Technicians by at least 50%
- It has increased our response time on issues, which reduce employee downtime.
BeyondTrust Remote Support is one of the most feature rich remote support systems on the market. It is fast and efficient. It allows our large base of technicians to share our license pool so that we don't have to license every technician individually. I love the ability to create custom scripts that can be run from a menu during any remote session, speeding up mundane, repetitive tasks.
Do you think BeyondTrust Remote Support delivers good value for the price?
Yes
Are you happy with BeyondTrust Remote Support's feature set?
Yes
Did BeyondTrust Remote Support live up to sales and marketing promises?
Yes
Did implementation of BeyondTrust Remote Support go as expected?
Yes
Would you buy BeyondTrust Remote Support again?
Yes