Tried the rest? - Now try the best!
Updated February 01, 2017

Tried the rest? - Now try the best!

Douglas Weisenburg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version

Standard

Overall Satisfaction with BigCommerce

We are a BigCommerce partner. We promote BigCommerce exclusively over all other platforms.
  • Inventory management
  • Interfacing with third party companies
  • Tech Support
  • Constantly improving its product offering
  • Faster customer response, that is less hold time for tech support.
  • Show an organization tree (flow chart), would be nice of all features offered by BigCommerce and also third parties.
  • Better customer solidification needed of customers on their partner portal.
  • Online Store
  • Brick & Mortar Store
  • Online Marketplaces (e.g. Amazon, eBay)
  • Social Media (e.g. Facebook, Pinterest)
We use mailchimp and a few others. Where we find it lacking is in the accounting area. We are forced to integrate with QuickBooks which is a real pain. We feel it would be better to have an integrated accounting program so as to be more seamless.
  • Because of BigCommerce's SEO features, we are freed up from having to put so much effort into SEO.
  • Because of integration into social media, we have more time to work in other areas.
  • Because of professional tech support when we encounter an issue we can receive quick answer/fix and be on our way.
  • Cost - lower cost per month and implementation and support.
  • Tech Support - professional help to insure that our customers are happy.
  • Up Time - Very good reliability rating.
BigCommerce is a great general e-commerce offering. It does not work well for companies that require job costing or any other specialized manufacturing process. It does not work with job costing software.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
9
Branding
8
Mobile storefront
8
Product variations
7
Website integration
9
Visual customization
8
CMS
8
Abandoned cart recovery
9
Checkout user experience
9
eCommerce security
6
Promotions & discounts
8
Personalized recommendations
8
SEO
9
Multi-site management
7
Order processing
8
Inventory management
9
Shipping
8
Custom functionality
8