BigCommerce is definitely King of the Hill
February 10, 2017

BigCommerce is definitely King of the Hill

Tony Tanner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

Our biggest problem with our business is the outdated shopping cart system we used to use, (Pinnacle Cart), along with the outdated bookkeeping system (QuickBooks) that we used. I did extensive research to find the very best of both. With BigCommerce and Xero we save about 1.5 hours a day where we do not have to take orders from our cart system and hand enter them into the bookkeeping system. Add to that the fact that people constantly say that they love the ease of shopping in BigCommerce and it is a no brainer.
  • The auto integration between BigCommerce and Xero accounting system takes place automatically every night while I am sleeping. In the morning I can easily print the orders from BigCommerce, then go to Xero and there they are, already entered. Print those out and staple together and I save 1.5 hours a day.
  • The review is awesome. I can see if it is a fake or bogus review before I approve and the people love seeing the stars to that they know there is a review of our product. And the system automatically sends out an email about a week after the receive the product asking them if they want to do a review. Couldn't be any easier.
  • Being able to email a customer with a question on an order directly from BigCommerce is supurb.
  • I like the fact that if I want to change the look feel of the cart, which I do about once a year to keep customers on their toes, is so easy. You can apply a new format to your cart and see if you like it before actually saving it and can change colors, etc to whatever you want. Again easy.
  • Sales is about the only area I can think of. We have a monthly sale where we put various things on sale at a percentage discount but each category has different percents. Right now I need to download the csv file and hand change every product and them import the file again to get this done. Would be nice if I could simply tell the system what percent each category was to have, if any, and be done.
  • Along with completed, shipped, etc for an order, you need to add partially refunded. If the system goofs on postage and I get into either Stripe or PayPal to do a partial refund for the customer, when I go back to the dashboard it has change to refunded. Before I noticed it was doing this customers asked why I had refunded their order instead of shipping.
  • Has more to do with Xero but I would love it if when the integration takes place the invoice created in Xero said PAID on it. Had to go buy a stamp to hand do this. One and only feature I miss from Quick Books
  • Online Store
  • Online Marketplaces (e.g. Amazon, eBay)
  • Reduced time spent with administrative tasks
  • Allows for international clients to easily use the system no matter what their native language is
  • Monthly fee is comfortable and well priced
Tons. Started out with Sunshop years and years ago. Went to Zen Cart and then to Pinnacle Cart. Each of them had tons of things missing such as emailing the client from the system, ease of setting up our monthly sale and none had integration with a good accounting system. They all integrated with QuickBooks which is way too expensive for the small business guy and doesn't like [integration] with PayPal. BigCommerce solved all of our concerns.
Personally I think that is is well suited for any scenario. No matter how big or how small your company it is the best out there. Before we switched I took over two months of researching, doing graphs and comparing each and every possibility out there to make my life easier. BigCommerce was on top.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Checkout user experience
eCommerce security
Promotions & discounts
Personalized recommendations
Order processing
Inventory management
Custom functionality