My BigCommerce Review - a happy customer!
Updated February 13, 2017

My BigCommerce Review - a happy customer!

Kelley Lipsett | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with BigCommerce

We use bigcommerce as our e-commerce site for our online jewelry boutique. The entire company uses this.
  • User-friendly - can easily add products, themes, change photos, etc.
  • Easily will work with other platforms such as ShipStation, stamps.com, quickbooks, etc.
  • Provides great analytics.
  • Coupon codes and discounts - offering more rules and also offering options like not using a coupon code with a sale item or other coupon.
  • Pop-up options.
  • Shopping on Google is hard to convert with this platform.
  • Online Store
We use MailChimp and ShipStation to make it easier to ship our products. ShipStation is hooked up to stamps.com and has made it very easy to track orders and print shipping labels. All customers that sign up are integrated to MailChimp for our email blasts.
  • It has been extremely helpful especially with shipping features to save time with manual labels.
  • It has been extremely helpful with syncing emails to create a bulk list for mail blasts.
  • It has been helpful with abandoned carts and sending customers reminders.
  • It has been helpful with analytics to see our best sellers, repeat customers, etc.
I have not used other products or sites but I would not really have a reason to because I am happy with bigcommerce.
Bigcommerce is great for an e-commerce business. As you grow you will experience some issues as we did such as expanding rules for coupon codes and sales or adding features to your site such as pop-up emails and promotions. They do offer great help and service so I would recommend it. Also, it is user-friendly and easy to figure out if you are not experienced with web design.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
6
Branding
6
Mobile storefront
8
Product variations
8
Website integration
8
Visual customization
8
CMS
Not Rated
Abandoned cart recovery
10
Checkout user experience
6
eCommerce security
8
Promotions & discounts
5
Personalized recommendations
Not Rated
SEO
2
Multi-site management
9
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
9