BigCommerce: a strong-hosted eCommerce platform

BigCommerce allowed me to scale up, and their monthly fees went up as I passed more and more of their revenue thresholds. But then my revenue started going down and I was expecting my monthly fees to drop again to be in line with their billing policies. It turns out, they have their system set to automatically raise your prices, but not to lower them. They expect the customer to inform them when they drop below revenue thresholds and tell BigCommerce when it's time to lower prices again to be in line with their published pricing. Furthermore, it took them three weeks from the time I submitted a ticket about my billing until they responded to it.

BigCommerce does a decent job with large catalogs of products, though it certainly lacks the ability to customize. Customer service used to be a real strength of the platform, but they've recently gone downhill in that area. On my latest ticket, it took me three weeks to get a response, and the response I received was infuriating (it seems like they had some fine print in the agreement that allowed them to bill me far more than I should have been paying based on what was stated on their pricing page).