A top-tier eCommerce platform
October 09, 2019

A top-tier eCommerce platform

Dave Allen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

BigCommerce is used by our eCommerce department as our public-facing website platform. The system allows us to display our products to customers and prospects as well as integrates with Amazon for streamlined marketplace sales. It was initially selected in order for us to quickly launch a website for one of our brands of products.
  • I was able to quickly launch a new website for our product line.
  • It integrates nicely with Amazon.
  • I like the access to customize just about anything on the website using Stencil.
  • The API capabilities help us integrate with other business systems.
  • Getting started using Stencil for the first time can be challenging.
  • Integration with more marketplaces would be nice (Wayfair, Houzz, Home Depot, Walmart, Target, etc).
  • I'd like to see built-in CPQ functionality.
  • Streamlined operations with selling on Amazon.
  • Lower cost than custom development firm.
  • Increased website traffic by 50% over the old website.
We only use BigCommerce for a portion of our total product offerings. Our custom solution is much better suited to handle our complete line of products for all brands.
We are able to streamline orders with automated order information into our ERP system to avoid a separate workflow for online and marketplace orders.
We liked the pricing structure, customization capabilities, and ease-of-use over the other options available.
BigCommerce is well suited for selling products online D2C and sometimes B2B, however, if you have an extremely sophisticated B2B sales process and complex product configuration options it might not be your best option.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
Not Rated
Bulk product upload
8
Branding
9
Mobile storefront
9
Product variations
8
Website integration
9
Visual customization
8
CMS
8
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
eCommerce security
8
Promotions & discounts
9
Personalized recommendations
Not Rated
SEO
8
Multi-site management
Not Rated
Order processing
Not Rated
Inventory management
9
Shipping
Not Rated
Custom functionality
8