Excellent Website Platform and Technical Support
November 24, 2019

Excellent Website Platform and Technical Support

Gretchen Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

We have used BigCommerce for our magazine business, including integration with shipping partners. We have been able to manipulate the template to meet our needs for 3rd-party links to our subscription fulfillment system, etc. It has been extremely flexible and useful in meeting all our needs.
  • The system is very user-friendly, and it took no time at all for us to be comfortable with using it.
  • The Big Commerce technical support is outstanding; they are available 24/7. I've never experienced this level of convenience and quality. It's second to none!
  • Sometimes our template has been a tad limiting, but we have worked around those instances successfully.
  • I love the built-in abandoned cart messaging using discount codes. Once we started using this feature, we saw a large increase in sales success!
  • We are probably not using the SEO capabilities to their fullest potential, but the option is there, and as soon as we hire someone to help us, we will!
We are extremely happy with the product, and the company acquiring us is planning on staying with BigCommerce even though they own their own website development company and could easily decide to change over.
Currently, we use only the shipping integrative services to tie with our Fedex, UPS, and USPS accounts for real-time shipping quotes for our customers.
It's been a while since we researched website providers, but what I remember in reviewing that what led BigCommerce to the top were the comparisons in terms of flexibility and their diverse template choices. It was important for us at the time, since we were looking for something very specific. Their top-notch technical support has proven itself a million times over -- I can't say enough great things about them!
I think any business would find a template and functionality that would suit their needs at BigCommerce. Our subscription-based magazine model is probably one of the more challenging scenarios, and we have had success making it perform to our requirements. No problems at all!

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
Not Rated
Mobile storefront
10
Product variations
10
Website integration
Not Rated
Visual customization
9
CMS
10
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
10
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10