BigCommerce makes me smile!
January 12, 2020

BigCommerce makes me smile!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

Big Commerce is used entirely for running my online retail business and does a great job of it.

Pros

  • Provides a nice selection of themed templates making development easy for non-technical, small businesses, website developers.
  • It allows me the opportunity to see my online business activity at a glance with snapshot options.

Cons

  • It appears that sometimes my stock status is off. It is possible that it is the result of operator error, but there are been several instances that I know it was some glitch in the system. Not a major concern at this time, but I have noticed the events.
  • I have not upgraded since initially setting up shop, so I cannot say if the there have been any changes in functionality, but I would like to be able to change the search option on my website version without the need to write code as I am not knowable in that area.
  • Generally easy to use allowing me to streamline operations.
  • It definitely has allowed me to reduce cost of ownership. Good price for a small business operation.
As I become more comfortable with managing the website and acclimating to the available options, I can see that I can easily grow my online business using BigCommerce. I look forward to seeing what other tools I can implement for my company's growth in the future.
I cannot answer this question as it is beyond my computer software skill knowledge. I believe so much of what BigCommerce provides makes much of this pretty seamless. As my knowledge and advanced use of the system grows I may be better able to answer this question in the future.
My first website was built by a small, local, upstart company some 15 years ago. That website integrated with NCR Counterpoint, my POS at that time. I thought we had a nice website that communicated well with our POS; however, I was not happy with the cost of upgrades or the control NCR Counterpoint maintained over my inventory database and photographs. The upgrades and miscellaneous costs were more than a small company like mine could bear. I was also unhappy with the fact while stored on my server, I had limited access to my product descriptions and photographs. When my system crashed, I lost everything and had to rebuild from scratch or face high recovery costs. With BigCommerce I feel that I have much more control over my work and with cloud-based storage, I am able to work from different computers and I'm not so worried about the possible loss.
In general, I am very pleased with BigCommerce. It is well suited for the novice online retailer with limited experience. For the most part, use is intuitive and simple.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
5
Branding
7
Mobile storefront
8
Product variations
Not Rated
Website integration
Not Rated
Visual customization
8
CMS
9
Abandoned cart recovery
9
Checkout user experience
9
eCommerce security
9
Promotions & discounts
9
Personalized recommendations
Not Rated
SEO
9
Multi-site management
Not Rated
Order processing
8
Inventory management
8
Shipping
10
Custom functionality
Not Rated

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