BigCommerce - May be good for companies with developers on staff, but regular users looking for WYSIWYG templates should stay away
August 26, 2021

BigCommerce - May be good for companies with developers on staff, but regular users looking for WYSIWYG templates should stay away

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with BigCommerce

We came from Shopify, hoping to get a little bit more baked in from the start. [I believe] this was a big mistake. Analytics, shipping policies, and theme editing are all handled by third-party integrations, with two of those being an additional cost per month. [In my experience] some of the free templates seem a little nicer and more professional than Shopify, however, they are mostly not customizable without additional software, which means another monthly charge or going into the code. We also liked the way MSRP and Sale prices work. Additionally, importing/exporting is handled much easier and I like the Products editing screen, although some settings are hidden. Templates allow some minor edits and appearance choices but are mostly non-editable. The Menu Bar is completely non-editable. The footer is just a mirror of the main menu bar, which again is very limited. It is also basically non-editable as well, without going into the code or paying additional monthly fees for additional software for the rest of time, as any edits made by the software erases if you stop paying. BigCommerce is touting a new template drop and drag feature they are rolling out and [I feel] it is very bad. Also, support told me there was no way to move sections around after you create them, therefore the only way was to delete and start from scratch. [I believe] this is not true. The first thing you'll see when you sign into the admin is the dashboard, which [I feel] is basically non-existent. It has some minor specks of info and that's it. We also came to find out that BigCommerce does not consider an order placed until payment is made, so if you authorize only and then charge at shipping, your sales figures for the day are basically useless. [In my experience] you have to use Google Analytics for the simplest snippet of useful metrics. [I believe] the orders screen is a mess of accordion-style views. It doesn't show any fraud details or acquisition info. Also, [in my experience] checkout registration kicks the user back to the homepage and even the checkout fields are in a strange sequence. There was a hard pitch to get on the $1,500 enterprise plan and pay $3,000 to migrate data that we did ourselves in minutes. [I believe] sales is sales, it's understandable, but I'm reading that other users fall for this and [BigCommerce] charges cancellation fees. [I feel] the worst thing of all about BigCommerce is the 24/7 phone and chat support. It is 24/7, which is nice to have, but [in my experience] no one knows anything except for one person, who we have started asking for. Otherwise, [in my experience] every answer is "I think", "I think", and usually wrong, or just plain wrong right away. [I believe] you can hear the reps clicking through the admin trying to find an answer that ends up being incorrect, as you find the solution, or menu, or feature on your own a day or two later. [I feel] you should not expect any guidance at all with anything theme-related. [I feel] BigCommerce kind of laughs at Shopify for being basic and needing add-ons for simple things, but those things are typically minor tweaks for a few dollars. With BigCommerce, you cannot even work well without several integrations.
  • Easier importing/exporting
  • [I feel] phone support and chat are useless, because no one knows anything.
  • [I believe] they have predatory salesmanship.
  • [In my experience] the dashboard needs major updating.
  • Automatic collections.
  • Better and easier customizations.
  • BigCommerce made it so difficult to manage orders and keep the site updated that we've basically given up on the entire project.
We were looking for the basics and [I feel] BigCommerce failed at that. Perhaps they should only offer Enterprise Level websites with full support by developers, because [I believe] it is terrible for end-users thinking they can drag and drop.
Shopify and Wix. Both very good for different things. We only went with BigCommerce because we thought it was a more robust platform.

Do you think BigCommerce delivers good value for the price?

No

Are you happy with BigCommerce's feature set?

No

Did BigCommerce live up to sales and marketing promises?

No

Did implementation of BigCommerce go as expected?

No

Would you buy BigCommerce again?

No

I really don't like BigCommerce.

BigCommerce Feature Ratings

Product catalog & listings
1
Product management
1
Bulk product upload
8
Branding
1
Mobile storefront
1
Product variations
1
Website integration
1
Visual customization
1
CMS
1
Abandoned cart recovery
1
Checkout user experience
1
eCommerce security
1
Promotions & discounts
1
Personalized recommendations
1
SEO
1
Multi-site management
1
Order processing
1
Inventory management
1
Shipping
1
Custom functionality
1

Using BigCommerce

The most important part is to get a website looking the way you want and [in my experience] it is basically impossible with the feature set that BigCommerce offers.
ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Importing/Exporting was better than some platforms
  • Multi-Level Categories
  • [I feel] theme editing is terrible and basically useless.
  • [I believe] the whole process of managing orders is poorly thought out.
  • [In my experience] everything requires a poorly integrated third party app.
Yes - but [in my experience] it barely does anything.