Good for [a] small business with a learning curve
September 23, 2021

Good for [a] small business with a learning curve

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Standard

Overall Satisfaction with BigCommerce

We are using BigCommerce to launch a new small business site featuring custom innovations and 3D printed designs.
  • Easy to use interface
  • Powerful product setup
  • Excellent documentation
  • Theme customization could be easier
  • Trial could be longer
  • Starter site with sample products could be more detailed
  • It is allowing us to take our ideas live with minimal third party effort.
  • Time to actual launch is taking longer than expected, but that's on us.
I have not used it [BigCommerce] across multiple departments, but we will have multiple brands, for which it seems well suited.
We have not used the API yet.
BigCommerce seems much easier to set up and get started with less custom development than the alternatives.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

BigCommerce is great for medium to large product catalogs. For very small businesses, the amount of work required to get started can be intimidating when selling only a few products. Most BigCommerce sites seem to look very similar - more diversity of default layouts and templates would go a long way towards providing a better small business experience.

BigCommerce Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
Not Rated
Branding
7
Mobile storefront
7
Product variations
8
Website integration
8
Visual customization
6
CMS
6
Abandoned cart recovery
Not Rated
Checkout user experience
7
eCommerce security
9
Promotions & discounts
8
Personalized recommendations
5
SEO
7
Multi-site management
Not Rated
Order processing
8
Inventory management
8
Shipping
8
Custom functionality
7