Item: BigCommerce
Rating: 9
Author: Verified User

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

We use BigCommerce as the platform for our online store, where we carry industrial supplies and equipment. The online store allows us to reach markets outside of our natural boundaries and makes the ordering process easier for our customers.

Pros and Cons

Pros

Showcase product descriptions
Open 24/7
Available to anyone in the country
Accepts several payment methods

Cons

Size weight calculations with product variations.
Customize shipping methods at the product level.
Design capabilities are very limited and cumbersome.

Return on Investment

Improve our geographical outreach
Easy ordering for our customers
Open 24/7

Approximate Annual eCommerce Revenue

$100,000 to $500,000

Scalability

The product is presented in 3 levels, however it forces you to the next level depending on you sales revenue.

BigCommerce Customization

We rarely use it, as it requires a high level of coding knowledge. We need to work with an external agency to use the API integration.

Key Insights

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BigCommerce go as expected?

I wasn't involved with the implementation phase

Would you buy BigCommerce again?

Yes

Other Software Used

Act! CRM, Connected, Adobe Illustrator CC

Likelihood to Recommend

Good for B2B where custom pricing needs to be applied to each customer.
Not very good for business that require a high level of customization.
Not very good if you need to apply shipping customization at the product level.

BigCommerce Feature Ratings

Comments

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Comprehensive solution for ecommerce

Software Version