BigCommerce Added a Second Income Stream To Our Business
January 17, 2024

BigCommerce Added a Second Income Stream To Our Business

Shahin Dehestani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar store, online. Not only do we use it for our service-based business at our retail location, but now we can sell products directly from it as well. (hits two birds with one stone)
  • It's very easy to use.
  • The drag and drop interface is well-suited for a non-coder like me
  • They integrate to a lot of other sofwares we use, like Zapier, Klaviyo etc.
  • They're great for hosting hundreds - and even thousands - of skus.
  • Phone support would be a big plus
  • I wish their University was included with your subscription. Instead you must pay for it seperately.
  • Pre-built themes have limits to how they can be coded and customized.
  • It has allowed us to reach customers outside of our service zone
  • Has allowed us to add an additional source of revenue to our business
  • Has forced us to pay for more software since it's a Saas based e-commerce solution.
BigCommerce does great for small mom-n-pops just starting out online. But there's every single feature you need to add multiple storefronts and sub-domains in case your have - or plan on having - multiple targe markets or audience segments you'd like to target. Also, with it has omnichannel functionality so you can sell on myriad platforms and third-part seller sites like Amazon, Ebay, Walmart and more.

Lastly, BigCommerce is great for teams as many different users can be added to the back-end under various roles.
So far we're finding that there's always and app available that can integrate to BigCommerce to give our site the look & feel - plus the functionality - that we're looking for. For instance, we needed a testimonials widget to show customer review on our homepage and we fournd the perfect app that works with BC. There are also great shipping, tax, and esps that integrate right to the platform, making life a lot easier.
BigCommerce combines the ease-of-use that you get form Shopify, with the ability to handle large numbers of Sku's like a custom Magento site might have.

But unlike a custom site like Magento, you don't need a coder or developer for every little change you want to make to the site. Non-techies can go into the backend and quite easily make the necessary changes/additions/updates themselves.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

If you have a large catalogue of products, like we do, BigCommerce is a great solution. If you're selling 1-10 products, you might find Shopify or Square a better solution

Also, it's not for businesses that don't sell physical products online. If you have a service-based business, or a course/info business, there are other solutions out there.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
8
Mobile storefront
9
Product variations
10
Website integration
10
Visual customization
10
CMS
10
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
9
SEO
10
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
8