Bigin is a Big Win for SMEs and Start-Up Teams
August 04, 2025

Bigin is a Big Win for SMEs and Start-Up Teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

The simple, intuitive interface of Bigin Zoho takes the center stage, it allows us to migrate data without the complex workflow and easy to understand guide and instruction. As we work around with huge sets of data, the simplicity of Bigin allows us to focus on the heavy tasks of our sales operations.

Pros

  • Data Mapping
  • Simple UI/UX
  • Affordability

Cons

  • Automated Follow-up / Email Sequencing
  • Increase in Sales Reps Activities
  • Increase in Call-Outs and Tasks Logging
  • Increase in Leads Records
Small teams or Big Teams, whether you are starting new or migrating from another CRM, Bigin usability will be a big plus.
Price and UI/UX and Usability - Bigin; Complex Data Mapping and More Roles - Zoho CRM or Hubspot

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

If you are a start-up and SMEs, mid to small scale Sales Operations who has not established a robust and strong CRM ecosystem and starting from scratch, Bigin is the stepping stone for you, without breaking the bank and causing you unnecessary UI/UX Stress. But if you are a large enterprise or corporation looking to scale with voluminous data and complex operational workflows, I suggest to move on to the full Zoho CRM Suite.

Bigin by Zoho CRM Feature Ratings

7.8
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
7
Interaction tracking
9
Customer Service & Support ()
Not Rated
8.0
Lead management
9
Email marketing
7
9.0
Task management
9
Reporting
9
7.5
Pipeline visualization
8
Customizable reports
7
8.0
Custom fields
8
9.0
Role-based user permissions
9
Single sign-on capability
9
Social CRM ()
Not Rated
7.0
Marketing automation
7
8.0
Mobile access
8

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