Lots of Ups and Downs with eTap!
Updated April 29, 2022
Lots of Ups and Downs with eTap!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud eTapestry
We use eTapestry to manage our donors. We can report on past events and giving, track donor history, and send communications.
- Reporting on donors
- Customizes info
- Abundance of info to collect
- Donor facing websites are out of date.
- Database in not intuitive
- Reporting
- Collecting data
- It was time consuming to train people on it.
- Has helped us acknowledge our donors by sending thank you letters and other communications.
Do you think Blackbaud eTapestry delivers good value for the price?
No
Are you happy with Blackbaud eTapestry's feature set?
No
Did Blackbaud eTapestry live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud eTapestry go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud eTapestry again?
No
Using Blackbaud eTapestry
2 - Our Grant Coordinator and myself (Director of Operations) use eTapestry. In the past we also had administrative assistants that were trained to use the platform to enter in donations and send thank you notes.
1 - Luckily eTapestry offers a lot of support on their end so we don't need to utilize much in house support. There are various ways to find help through live chats, articles, and training.
- donor management
- donor thank yous
- reporting on donor activity and events
Using Blackbaud eTapestry
Pros | Cons |
---|---|
Like to use Consistent | Unnecessarily complex Difficult to use Requires technical support Slow to learn Cumbersome Lots to learn |
- entering new account
- setting up reports and queries
- creating cart items and events
- sending communications