1. Home
  2. Nonprofit CRM Software
  3. Blackbaud Raiser's Edge NXT Reviews
  4. User Review of Blackbaud Raiser's Edge NXT
Good Resource for Small Offices
November 15, 2022

Good Resource for Small Offices

Mikki King | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud for all gift processing, pledges, planned gifts and gift tracking. We also use Blackbaud for our alumni database and higher education fundraising. Blackbaud is our main communication with our donor and alumni.
  • Gift Processing
  • Ability to create and run reports
  • Ease of tracking visits and donor interaction
  • The ability to do all options in NXT that can be completed in the RE database.
  • More Report options in NXT
  • More Educational details available to be viewed in NXT
  • Entering Visits
  • Ability to keep track of contact information for alumni and donors
  • Gift Records
  • Our fundraising and alumni are all in one system.
  • NXT allows for faster documentation of visits, mailings, letters etc.
  • The new ability to copy notes/actions has saved us so much time!
  • The auto run features are great (addresses, duplicates, etc)
We recently added our Wealth Analytics data to NXT. This has led us to several new donors and the potential for many more. We also recently connected our Research Point to NXT so anyone can do their own research without having to hire a Researcher. We also are able to see our donor-giving patterns and track gifts and pledges very easily.
  • Online Training
The online training sessions are great and are key to anyone using NXT. They are offered at a variety of times and days of the week. The training not only provides education but you are given the ability to "test" your new knowledge in a pretend database.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

We are not using all the features of the NXT due to a limited staff size but we are very happy with the current options we are using. NXT is very user-friendly and the ease of access is good on mobile devices. There are some very time-saving features that have helped our office tremendously.

Using Blackbaud Raiser's Edge NXT

8 - Development and Fundraising
  • Gift Processing
  • Alumni Connections
  • Pledges and Planned Gifts
  • Using more features than we currently do
  • More Reporting
  • More job tracking
The cost is high but the services are key features of a successful office.