Things to Consider When Needing a Report with Multiple Criteria
November 14, 2022

Things to Consider When Needing a Report with Multiple Criteria

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser' Edge NXT to keep constituent contact info current and up to date. We use the notes and action features to maintain info related to constituent stewardship and cultivation. We also use the gifts section to enter gifts, generate receipts, and keep copies of receipts and thank you letters for each constituent's giving record.

Pros

  • Updating addresses through NCOA
  • Info on email opens, bounces, and unsubscribes
  • Ease of use to add or remove constituent codes, update name or address info, etc.

Cons

  • There is a lack of user-friendly features to use NXT to run anything other than very basic reports. For reports that need multiple criteria, I always end up having to go back into the database.
  • When syncing to a parent system, the parent system overrides any info in NXT, even if it is info that is not recent on the parent side, resulting in the system "divorcing" spouses and overriding contact info.
  • I often feel like I need a degree in IT in order to run reports. Running a query, to then run an export, to than export the export to Excel takes a lot of time. It seems like there should be a more user-friendly way to generate reports.
  • Using the chat function to get help from RE, can often mean an hour plus out of your day. Even after telling the tech the problem and what you've done through troubleshooting, they still make you go through the steps again, ending in the same result, before you can actually get the help that you need to solve the issue. Sometimes they don't know the answer and have to research and respond back by email.
  • Gift Entry and History
  • Contact Info
  • Notes and Action Tabs
  • Constituent and Gift Reports
  • Since switching systems to Blackbaud, I feel like I have spent more time trouble shooting issues than the other program we used to use.
The analytics provided have helped us to segment donor contacts through email and mail.
When you start using a program, you don't always know what you need to ask. I think that in-person training would have been more helpful, but it was not an option my job offered for me.
Donor Connect seemed to be more user-friendly related to generating reports.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

No

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

No

If you are wanting to run basic reports, this program works well. If you need to run reports with multiple parameters, there are too many issues from the generation of the report that call into question the accuracy of the reports.

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