Coming back to do it again!
September 17, 2019

Coming back to do it again!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackLine

BlackLine deployment across the whole organization after major merger. Used across many parts of the organization with intent to continue to expand. Primarily focused on managing a global and highly diverse close of many different ERPs and processes to a consolidated level.

Pros

  • Brings centralized management to the close - visibility and consistency.
  • Brings a modern and risk-based approach to reconciliations - focus on analysis and action rather than process and check-the-box tasks.
  • Many other opportunities for enhanced use.

Cons

  • Ongoing enhancements to interface.
  • First line customer support (as with most companies) can be frustrating to navigate. After working with top-shelf people on the sales side, can be frustrating to navigate complex issues.
  • Large audit savings
  • Enhanced focus in the audit to risk areas (can create a little EXTRA work initially as the auditors can test a much broader base).
  • Significant improvement in quality analysis from team vs. task driven box-checking.
Both are great products and I’ve used both. Successfully implemented FloQast to great success. Looking at the BlackLine approach currently due to size and complexity and my desire to build a best-in-class shop with appropriate scale and the potential for further enhancements in the future. Very little negative to say about either module. FloQast isn’t quite head-to-head with BlackLine, so it wasn’t a hard decision, but give them a few years, and we’ll see.
First line support can be frustrating. Overall, no significant complaints.

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

BlackLine is targeted at managing complexity and scale. I would not recommend it to a small private or even small public - you’re likely not getting the full benefit of the investment - particularly if there are not plans for rapid growth and expansion. There are very good and cheaper options out there that are easier to implement. However, if you’re juggling a lot of ERP’s, a global business, or simply have a complex close requiring enhanced coordination, BlackLine is a great option and really stands alone as the market leader in this space.

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