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Bloomerang Review after 1 year
May 26, 2017

Bloomerang Review after 1 year

Kaila Rome | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomerang

We use Bloomerang as a donor database as well as a volunteer management tool. We also use it as our mass communication tool through emails, letters and newsletters. All full-time staff and a few volunteers use the system.
  • It allows you to customize your screens so you only see what you'd like to see. For example, each constituent profile is exactly the information that we chose to show up.
  • It is easy to track gifts by dates or totals or appeals or any way you'd like. The reporting functions work well when you understand the filter features.
  • Sending and tracking emails is something that works really well. The tracking tool is excellent for us to clean up the database and ensure the folks who we want to get our emails are and update addresses on bounced emails.
  • The email template options are too limited. We cannot upload large enough photos and the text fields are really glitchy at times. The formatting just does not work as well as we'd hoped. It's pretty limited to a few fonts and a few sizes only.
  • I wish the reports would automatically filter out deceased donors and soft credit gifts instead of manually doing that every time we build a report.
  • Inability to edit thank you letters on the spot is a big issue. The fact that all letters are batched into a pdf file is a big pain. There are sometimes changes in those letters that I'd like to make for a few donors but you cannot edit any letters individually. I wish they would download as a word document so we can make the individual edits.
  • Sometimes there are also glitches in reports where no results show up at all and it's tricky to figure out what to change to get a report. I think that I am filtering for all the things I want to see, then it shows zero results and I go back and unfilter something and it gives me results I need to manually filter.
  • I wish the dashboard would show more instant graphs such as appeals for the year or gifts compared to last year, just some quick report images that are visually easy to see how your progress is.
Bloomerang is user-friendly and could do all the things we wanted from it from both volunteer side and donor side.
It has replaced MailChimp for our mass email and newsletter program so we don't need to keep constituent's emails or info in 2 places, that's been helpful. You can't customize the emails as easily as in MailChimp however. It is really user-friendly so pretty much anyone can figure out how to use it. We recently synced with Aplos too so it's helped our accounting be more accurate as well.