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November 21, 2025

Try it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach - The Agentic Platform for Personalization

The way I have used Bloomreach, and will continue to use Bloomreach, for personalisation is especially using predective AI to determine which products and brands should be in each email (personalised recommendations). Not only that, but also using AI to determine when the email should be sent (both at what specific time but also after how many days since purchase for example).

Pros

  • Recommendations based on behaviour and similar customers
  • Segmentation based on customer journey
  • Reporting help functionality

Cons

  • Funnel reporting (not sure how to use this properly? Seems like there is very few options in there)
  • Structure - would be nice to be able to create folders in 'Scenarios' and 'Email Campaigns' for example. Initiatives does not work as well.
  • More email templates
  • Engagement rates have gone up a lot
  • We can have more control and more options in regards to attributing the revenue to the correct email.
Bloomreach 'held our hands' through the entire migration. They helped us get a full onboarding structure, so everyone knew when to do what - and who is in charge of which tasks. We were given an easy overview and the only thing we had problems with was our internal data structure.
Loomi analytics is a great tool to get started with your customer journeys!
Bloomreach has it all in one package - and for retailers with many products and many markets you'll find that Bloomreach makes it easy to get an overview over performance for each country, and the email editor is a great tool for multi-language customers. Especially the newest functionality where you can get data directly transferred from a Google Sheet and into the email editor is super cool!

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

Yes

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

Yes

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

If you are looking for a CDP that has it all for retailers, Bloomreach is the go to option. You'll get amazing customer insights, ambitious reporting functionalities and AI to help you set it all up. For retailers that needs to stay relevant for each customer, the predictive AI in Bloomreach can make a huge impact on your business.

Bloomreach - The Agentic Platform for Personalization Feature Ratings

8.8
WYSIWYG email editor
8
Dynamic content
8
Ability to test dynamic content
8
Landing pages
9
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
7
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Campaign Management ()
Not Rated
Social Media Marketing ()
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
9.8
API
10
Role-based workflow & approvals
10
Customizability
10
Third-party software integrations
9

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