Okay but not great
Anonymous | TrustRadius Reviewer
October 29, 2018

Okay but not great

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BlueJeans

We're a team of 6 people across 3 offices in the US. We have meetings twice a week -- 2 hour meeting on Mondays and 30 mins to 1 hour meeting on Wednesdays -- and we use BlueJeans as our primary conference tool. The tool is used across our entire organization for these meetings, but is also used by various partners to set up meetings with potential customers (investment opportunities) outside the organization. Because it is a tool that powers important conversation (and visual connectivity) as well as represents the quality of our firm when on calls with external parties, the performance of BlueJeans is crucial to the quality of our conversations.
  • Call in / video / conference options -- our team prefers to use video for internal meetings, but many of us are on the go throughout the week; the dial in option is a huge help.
  • Different view options - can minimize people or do side by sides.
  • capability to connect to computer audio, tv audio, speaker audio, etc.
  • The picture / sound quality is a challenge for us. We often have connectivity issues where we can hear every other word.
  • Would be cool if BlueJeans had a slack integration or scheduling integrations.
  • The meeting id / pin is SO long.
  • More face to face time with our remote team members.
Honestly, we're looking at other alternatives at this time because the audio quality has been extremely frustrating and the pictures / video has been highly pixelated. Our Managing Partner has a huge issue with conference calls that don't work well, and lately I remember more negative BlueJeans calls than positive ones. The reason why we initially chose BlueJeans was because it offered one of the better video products. I can't say / verify this is still true.
We bought a wide lens camera to use for our conference room. This camera has to hook up to our TV and with the added complexity, it is difficult to configure correctly in BlueJeans. Setting up the microphone / camera / etc. has caused some problems for us. We're getting better at setting up for meetings, but it was not intuitive at first.
Calendar capability is weak. We use Google calendars and I hate copying and pasting the meeting details (long and complicated) into an invite each time I need to set up an impromtu call. Would be great to know if I'm missing something here.

We use slack -- don't believe BlueJeans has a slack integration.
I recommend BlueJeans if there are multiple people calling in from multiple locations (3-4+) and video is required. For one on one calls or conference calls that don't require video, I always use UberConference.

BlueJeans Feature Ratings

High quality audio
5
High quality video
6
Low bandwidth requirements
5
Mobile support
6
Desktop sharing
Not Rated
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
6
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
6
Confidential attendee list
Not Rated