June 30, 2014
Score 7 out of 10
Overall Satisfaction with BMC FootPrints
The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and Network (III) had access to it. Sales reps would send in tickets via email and they would be sorted in BMC and addressed.
- Customizable. Separate work spaces are nice for different departments. Being able to edit the fields and add your own make it personal for the end user in mind.
- Easy to use. Can simply send an email.
- Organization is easy. Adding priority levels makes a quick overview simple to navigate.
- Can't think of any right now.
- Increased employee efficiency
- Better customer service
- Improved communication throughout IT tiers
- Quick overview for managers