BMC Review
June 30, 2014

BMC Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC FootPrints

The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and Network (III) had access to it. Sales reps would send in tickets via email and they would be sorted in BMC and addressed.

Pros

  • Customizable. Separate work spaces are nice for different departments. Being able to edit the fields and add your own make it personal for the end user in mind.
  • Easy to use. Can simply send an email.
  • Organization is easy. Adding priority levels makes a quick overview simple to navigate.

Cons

  • Can't think of any right now.
  • Increased employee efficiency
  • Better customer service
  • Improved communication throughout IT tiers
  • Quick overview for managers
I did not select BMC footprints in my previous role and I am not sure what dictated that decision.
For a large enterprise, it appeared to be a great solution.
Who is the end user? They will get emails back with their ticket information. Make sure its easy to read and applicable.

Comments

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