I'm happy wirh BMC
July 28, 2017
I'm happy wirh BMC
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy IT Service Management Suite
It's used by IT department to process incidents
- Incident reporting
- Incident reassignment
- Easy incident creation
- Incidents track
- Capability of being adapted
- Price
- Usability
- Positive: less people dedicated to acll center
- Positive: les time lost in incident tracking
- Negative: Ownership cost
BMC Remedy is better than JIRA in IM management and second level support, and also has better reporting capabilities if you don't want to buy additional components such as EazyBI.
Sap Solution Manager is very expensive and focused on SAP developers, I don't think it's a good solution for end users and support for an entire organization.
Sap Solution Manager is very expensive and focused on SAP developers, I don't think it's a good solution for end users and support for an entire organization.