Love Gold? Love Bold360!
Benedic Jonathan | TrustRadius Reviewer
November 13, 2019

Love Gold? Love Bold360!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bold360

Bold360 is used by our org to interact with our customers. It's being used by the Customer Support Department only. Bold360 has formatting issues which at times can be a remarked on by customers.
  • User-friendly
  • Does not crash or have any technical issues
  • Easy to understand the functions and it's easy to teach the tool to others.
  • Formatting Issues
  • It would be better if there is a walk around for chats that get disconnected due to an interrupted power supply.
  • The window (space) to interact with customers can be made wider.
  • Also, timestamps like in BoldChat can be implemented in Bold360.
  • D-sat from customers.
It has been over quick successions so far and we expect the same going forward.
It's way too user-friendly and that's the reason.
Its good to interact with customers, but has formatting issues.