Love Gold? Love Bold360!
Overall Satisfaction with Bold360
Bold360 is used by our org to interact with our customers. It's being used by the Customer Support Department only. Bold360 has formatting issues which at times can be a remarked on by customers.
Pros
- User-friendly
- Does not crash or have any technical issues
- Easy to understand the functions and it's easy to teach the tool to others.
Cons
- Formatting Issues
- It would be better if there is a walk around for chats that get disconnected due to an interrupted power supply.
- The window (space) to interact with customers can be made wider.
- Also, timestamps like in BoldChat can be implemented in Bold360.
- D-sat from customers.
It's way too user-friendly and that's the reason.
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