Retailers use of Bomgar
Updated February 25, 2015

Retailers use of Bomgar

Nicholas Hidalgo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Modules Used

  • All

Overall Satisfaction with Bomgar

It is mainly used by our IT dept. But a few other departments have used the presentation feature. Bomgar provides us a centralized, secure way to provide remote support.
  • Bomgar works on all network types. T1, cellular and even dial backup. The user can be inside the vpn or anywhere in the world and the support experience is exactly the same
  • File transfers and canned scripts are an excellent feature
  • The ability to use the shell jump feature to support network devices is excellent. Couple that with predefined scripts and you have a powerful tool to fix most device issues.
  • I would like to see full function from the mobile client. Shell jump would be especially useful
  • Our ability to provide great support has increased. We can support our users anywhere, at any time, from any connection method they have available. That is very powerful.
  • The ability to remotely connect a 3rd party to a client with an issue is great. This used to be a hard undertaking, but now it's as simple as them clicking a link.
Bomgar is way better than all of them.

We have used Dameware, VNC, PCanywhere.
I have not found a place where Bomgar would not be useful. We are a retailer, so we use it to support our PCI Network/POS systems as well as the general pc/laptop population.

Using Bomgar

We would not be able to maintain our support model without it.

Bomgar Support

Response time to any issue has been almost instant. No waiting days, let alone hours for support to get back to you. Top notch!