Bomgar - It really is that good.
Stuart Meehan | TrustRadius Reviewer
Updated March 18, 2015

Bomgar - It really is that good.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

We use Bomgar as our primary support tool to support our end users and our networks. We will also use it for training and presentations within the company. It is used by everyone who needs to provide support or advice on IT related problems or questions.
  • Reliable and fast support - I looked at various products before deciding on Bomgar and it always came out on top, they are constantly updating the product and the updates are based on what the users want. They listen to their customer base.
  • Great Support - Have never had a request not being answered or had to wait a long time for a response, the help portal that you have access to as a Bomgar customer is full of useful information and makes it easy to customize and find solutions to problems.
  • The ability to add unattended sessions that are not just server based, i.e. Jump Clients to RDP shortcuts, Shortcuts to Switches and routers etc all to be stored in the existing customer group.
  • Much quicker access to new customer sites, setting up a Jump Point allows quick and easy access to a network
  • The ability to provide a 24 Hour service, because Bomgar is so easy to us we are able to provide access from anywhere with a computer and an internet connection.
  • No matter what platform our customers use they are all accessed from one place, there is no need to have several diferent access soultions which saves time and means that you only have to train new employess on one support product.
GoToAssist and TeamViewer - Bomgar was a much easier product to maintain and provided quick and easy access. We also needed something that complied with ISO27001:2013 which means we have to have our support based here onsite and not hosted outside the company.
I would have no problems recommending Bomgar as a 10. We have recently reviewed our current remote support function and we are staying with Bomgar and even adding further redundancy into our current setup.

Using Bomgar

We have reviewed our support tools again, and after a few years Bomgar is still the best and there is no reason to move. We are adding further redundancy using Bomgar for own solutions for the future.

Using Bomgar