Bomgar, more like BomGREAT!
December 16, 2015
Bomgar, more like BomGREAT!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with Bomgar Remote Support Software
We used Bomgar to support end users, specifically to address software configuration concerns, install printers and software and view error messages. It provided us a better view which helped our technicians create more accurate tickets when escalating issues.
- Easy access for end users to join a session with a technician.
- Provides additional space to allow multiple users to see a single desktop.
- Allows for uninterrupted access once the client and server are connected. Even through rebooting.
- Configuration can be difficult. As infrequently as I use the administration portion of the appliance, I would like there to be an easier way to determine where I need to go to do certain administrative functions.
- Faster resolution times because of the amount of details the technicians can put into a ticket before escalating.
- Positive customer experience because often times their description of the problem is not as detailed or through as needed. It's better to see it with our own eyes.
- Better implementation
- Better pricing plan
- More secure