Good Choice for High-Sensitivity/Critical Use Cases
December 18, 2019

Good Choice for High-Sensitivity/Critical Use Cases

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Box

Our Sales department, which I supported from the Marketing side, used Box to store high-importance documents related to contracts and renewals, as well as the actual contract documents themselves. Because of the sensitive and important nature of these documents, having a specialized service such as Box was desirable over a free but less secure+reliable option like Google Drive.
  • Clean, (mostly) intuitive UI contributes to ease of navigation.
  • Creates persistent, sharable links.
  • Some Excel files don't preview well, especially with complex formatting.
  • Hard to say re: RoI since I'm not sure how to appraise the risk that it prevents in USD, but the peace of mind that comes from its security is definitely worth something
  • Using a secondary solution (parallel to our use of Google Drive for most business) did require an additional layer of training and access management.

SharePoint is unusable and nobody should have to use it who isn't being forced to use MS applications by their employer. Drive is great, and for use cases less important/critical, I'd go with them as the free alternative for my storage needs.

Never had to go to Support for anything, which perhaps is a testament to how smoothly the software works in the first place? We had an admin on our Sales team who was responsible for training all new users as well as running interference with any support requests.

Do you think Box delivers good value for the price?

Not sure

Are you happy with Box's feature set?


Did Box live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Box go as expected?

I wasn't involved with the implementation phase

Would you buy Box again?


Box satisfactorily performs all of the basic tasks required of a cloud storage solution, for the most part, as well or better than the basic free offerings such as Google Drive and much more reliably than Microsoft SharePoint. However, I think the only reason we elected to pay for a subscription service rather than use one of these free solutions comes down to security around our sensitive contract documents. If the use case in question were one with lower stakes, I'd recommend Google Drive for being able to perform the same functions but without requiring employees to sign into a different service.