Ben Hodson Review.
March 09, 2026

Ben Hodson Review.

Benjamin Hodson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze

I use Braze to manage all forms of communication for our application. We use this to drive user engagement across different areas of the platform and to advance commercial priorities while promoting a strong user experience. Braze allows us to bridge a communication gap with limited in-person hours from our field sales teams.

Pros

  • Braze AI is very intuitive and supports day to day.
  • Segmentation by usage and tendencies is an asset.
  • Overall UI/UX.

Cons

  • More intuitive canvas building that is more streamlined like duplicating.
  • Auto build functionality based on previous campaigns.
  • Increased customer awareness to speed up our field sales routines.
Very easy to use and, more importantly, learn.
It has allowed us to better understand how our platform is used and which channels engage users.

Do you think Braze delivers good value for the price?

Yes

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

Yes

Did implementation of Braze go as expected?

Yes

Would you buy Braze again?

Yes

Braze is overall very well suited, but it leans towards a purely consumer-based platform and has room to offer implementations for B2B platforms.

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