Overall Satisfaction with Brightpearl
It has always been easy to contact Brightpearl customer service via phone or email, and they are always very courteous and helpful.
Brightpearl is being used in our entire organization, in the USA as well as in our corporate office in Australia. It serves the purpose of organizing our wholesale and e-commerce contacts, orders and CRM.
- Brightpearl is great at inventory management. Being able to allocate stock and see LIVE what is available and what is out of stock is perfect for our business.
- Brightpearl's CRM capabilities are extremely poor. There is no way to bulk update calls or activities and they have to be done one-by-one if trying to move tasks around. There is also no way of filtering or searching through your CRM tasks.
- Increased efficiency, especially in regards to AP. Allocating payment and the receivables report is helpful and ensuring payments are up to date.
Before moving to Brightpearl our company used Orderbot. Brightpearl's customer service excels by far, as well as inventory tracking. But I do have to say, Orderbot's CRM capabilities are way better. Tasks are better organized, users are able to search through tasks and bulk update if necessary. Those are all ideal capabilities for making efficient calls and lead conversions.
Brightpearl is well suited for companies/organizations that are looking to have better control/visibility of their stock in real time. It's especially great for organizations that have multiple warehouses. If an organization is looking for software to replace their CRM capabilities, Brightpearl is not the one.