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Great choice for the needs of a company our size
February 19, 2016

Great choice for the needs of a company our size

Robin Nash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

It was very labor intensive to implement and much had to done manually because there were issues with importing data.
Gold support was great! But the support is not as strong now.
Used across the organization as our accounting platform and is connected to our websites via Magento
  • Handles large customer base
  • Commission reports
  • Handles large number of SKUs
  • Wish address would automatically transfer when collegues are added
  • Some accounting reports are difficult to pull
  • Need to be able to make inventory adjustments for multiple SKUs at a time
  • Allow us to DELETE collegues
  • Negative is orders take longer to process
  • Negative is it takes longer to make inventory adjustments
  • Positive is the cost is much more competitive and needed for a company of our size
  • Negative is it doesn't interface as well with websites/ecomm sales
Bright Pearl is not as efficient or seamless. We have to also connect directly to our web host and a third party shipping so orders take longer to process. Also since we have to full, save and bill, there is opportunity for error/missed steps.
For a company our size it's cost effective, but not nearly as easy to use or as seamless as NetSuite. Requires lots of steps complete an order. We wish it was more time efficient

Using Brightpearl

3 - CFO, Vice President sales and marketing, Customer service
1 - The CFO implemented Bright Pearl and manages any issues with the staff
  • Accounting
  • processing orders
  • inventory control
  • client base and sales details.
  • email blasts
  • nothing beyond what we needed and expected
It is fulfilling our needs and we are overall pleased. If our revenue was to increase to the point we could support the cost of a more efficient system we would likely do so, but hare happy with Bright Pearl at this time.

Evaluating Brightpearl and Competitors

Yes - Replaced NetSuite. We really liked NetSuite but it was cost prohibitive for us.
  • Price
  • Product Usability
  • Third-party Reviews
Product usability is the most important. Efficiency is key to the success of any business
I wouldn't change anything. We feel Bright Pearl is a great product for the parameters we have at hand.

Brightpearl Implementation

  • Implemented in-house
Change management was minimal
  • Too many Collegues for each contact we imported
  • Many items had to be manually input
  • interfacing with a third party for shipping was a challenge
  • finding a new web host to interface was also very time consuming during the implementation

Brightpearl Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We paid for the first year and now don't feel there is enough of a need to do so.
When we had the Gold service we were extremely pleased. They were very responsive.

Using Brightpearl

Overall once we learned the system it was good, but we have used systems that are more efficient and user friendly.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
None
  • setting up items
  • setting up intial customers
  • running inventory reports
  • fulfilling orders requires too many steps
  • must use another program for shipping
Yes, but I don't use it