Give Brightpearl a whirl
March 01, 2016

Give Brightpearl a whirl

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

The customer support is very responsive, with response times within hours. They try and provide alternatives if functionality does not exist and also advise if functionality is currently planned or in development.
Brightpearl is used across most of the business. The operations and sales team use it on a regular basis to manage orders. Although the system is built primarily for retail and e-commerce, it also manages to cope with our wholesale business format quite well. It provides the business with a centralised system that everyone can access to update or attain information.

Pros

  • Visibility of order notes (updates by user).
  • Ease of use.
  • Browser-based.

Cons

  • Forward allocation of stock (which I understand will be implemented soon).
  • Some limitations in reporting, like fields that can't be included. Purchase order custom fields not able to be exported.
  • More report issues, no allocation option when doing a sale details report. No multiple options for all fields.
  • Improved efficiency
Brightpearl is well suited to retail and e-commerce platforms and provides good cross-channel capability. It is less appropriate for wholesale businesses or businesses that operate with multiple models including broker, licensing etc. Stock management is fairly basic and exporting of data to properly analyse is required. It is better suited to SMEs rather than larger businesses.

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