Item: Brightpearl by Sage
Rating: 8
Author: Verified User

Overall Satisfaction with Brightpearl

Implementation Rating

We had no problems with the implementation.

We were very satisfied with the customer support. I had several escalated issues and Yana was always a big help. Response time was good as well. This was actually one of the best things about Brightpearl.

Use Cases and Deployment Scope

It is being used as POS for our retail stores and for back office inventory management.

Pros and Cons

Pros

SKU management
Inventory management
Multiple currencies

Cons

POS
Data export
CRM

Return on Investment

Probably mostly neutral--the CRM could be much improved and there aren't good customer reports.
In fact, reporting in general is very weak. I exported data to do my own reports but the data export has a lot of room for improvement.

Alternatives Considered

NetSuite and Shopify

I wasn't involved with the selection of Brightpearl.

Likelihood to Recommend

It's well suited to a small, simple inventory scenario. We struggled with it when we expanded from Hong Kong to a new store in New York. Managing multiple inventory warehouses is tedious. There's not good media integration with products (attaching a photo to a sku that you can see everywhere--reports, etc).

Comments

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Basic Brightpearl Review