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Overall positive
July 22, 2016

Overall positive

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

You physically need a representative at the customer's office for support despite the process not being difficult. That goes for the type of support/training, sometimes its better if more practical support was done rather than just video conference.
Support is generally quite good, but sending links to documentation isn't always what the customer wants. I've noticed that support people need more time playing with the hardware & hardware setup to get a better practical overview. They could not fix a hardware issue I had. They didn't listen to the problem. Before I contacted support, I actually read all the documentation related. Then I was sent the link to the same documentation, I was then told I had bought the incorrect hardware. I thought that was rubbish so I fixed it myself.
BP is used across the whole organisation. The advantage of BP is that it can give you a holistic view of the business faster and accurate, so long as it's implemented and managed correctly.
  • Sales and purchases - Multi channel setup and reporting. Great.
  • Customers - Supplier profiles are comprehensive and all transactions documented.
  • Inventory management is as good as any, quite happy
  • EPOS needs to be developed fast. Very keen to play with the new version out soon.
  • Custom filtering. Can be more comprehensive and more accommodating from an inventory perspective i.e. qty based reporting
  • Navigation could be more user friendly
  • I think we are on par with achieving a ROI, but this really is dependent on the time you put in. Data management and the day-to-day administrative tasks performed will result in the system being as accurate as possible. That's the key really
Well suit for any business that have Sales, a customers base, purchases and suppliers. BP struggles from POS side , not user friendly and exchange transactions are too complicated.