Brightpearl used for B2B
September 30, 2016

Brightpearl used for B2B

Martin Greenway | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

The implementation is something you are best to seriously look at yourselves, rather than do what we did and pay for the transfer package I believe it was called. We did not feel this was a good value, many mistakes were made and it took a lot of hours to get things back on track (we switched from Sage Line 50).
Yes we have used the customer support on many occasions, though less frequently now that we are more familiar with the package. They have always been very good and will usually call back to resolve a problem which is rare nowadays; cannot fault this service whatsoever. They always reply within 20 minutes and will get to the bottom of the issue.
We use brightpearl across our organisation, for stock management, creating purchase orders, order management, account management, and accounts. Pre brightpearl we were running accounts and stock management on two separate systems which is far from ideal.

Being a B2B importer/distributor who offers a drop shipping service, we actually use brightpearl completely differently to 99% of users I would imagine.

It links to our order management/route planning software called STREAM, the two go together like hand in glove.
  • Keeping track of stock at our 3 warehouses - the low invertory report makes ordering to each warehouse a breeze.
  • The function that permits you to import/edit products/customers/suppliers via CSV is particularily well developed and very flexible, works very well.
  • The reporting functions are very useful to our business.
  • We find the lack of ability to only assign a particular order to the single delivery depot quite limiting in our line of business. You should be able to assign each product line on an order to a different depot or it is not possible to deliver different parts of the order from different locations simultaneously.
  • We think Brightpearl should develop a B2B version, a chopped down version with some areas beefed up to accommodate.
  • There is a bug that has been around since we started using brightpearl which has never been fixed but reported a couple of times. When updating an order by reseting the price list, if there is a bundle product all the prices revert to zero - not very helpful!
  • Brightpearl has certainly had a positive effect on our business as it has grown.
  • It integrates with our order management software Stream, and has saved us from recruiting extra staff, saving around £50k a year.
We used to use Sage Line 50 and brightpearl offers so much more. We did briefly look in to some of the newer Sage packages but they were much more expensive and did not seem as good as brightpearl. We also looked at SAP but the price difference was much too big to consider.
Right now it's great at stock management. Order management and reporting are great strengths.

The accounts staff did not like it to begin with as [they were] so used to Sage. Now they think it's okay but still very different from Sage. It did take awhile to get used to, though big improvements have been made in recent updates.