Item: Brightpearl by Sage
Rating: 8
Author: Verified User

Support Rating

Brightpearl customer support is excellent, they have always fixed issues for us, (where possible) in a timely and efficient manner. They are rarely down these days so manage to provide quite a stable and reliable system which is obviously important! Whenever I've contacted their customer support team I've always been happy with the end result.

Use Cases and Deployment Scope

We use brightpearl across our organisation to keep all our customer and supplier information in one place. We use it as our primary sales platform. Having brightpearl means that everyone in the organisation is able to quickly and easily pull out or input information that is relevant to their business function.

Pros and Cons

Brightpearl timeline allows all customer/supplier information to be made visible so whomever needs it can find it quickly and easily
Brightpearl integrates very well with other software packages
Brightpearl has some excellent and highly customisable reporting functions

Some changes are clunky and buggy when first rolled out
In order to add new features, some of the older but still useful features are sidelined or hidden
When filtering reports, presets can be saved which is excellent but they remain on the local computer rather than being applicable on all machines henceforth

Return on Investment

Brightpearl has enabled us to effectively manage our suppliers and customers as we've grown rapidly over the past 4 years and has saved us a lot of headache

Likelihood to Recommend

Brightpearl is excellent for businesses with less than 1000 customers or suppliers, beyond that it can feel a little unwieldy. Raising and updating sales and purchases is extremely simple with brightpearl.

Other Software Used

Adobe Acrobat DC, Adobe Flash, Slack

Brightpearl - not as bad as it used to be

Overall Satisfaction with Brightpearl