Broadvoice Review
January 26, 2022

Broadvoice Review

Criston Stafford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

My Leasing offices uses Broadvoice for our phone system. It helps manage all the calls we receive daily, as well as, after-hour calls. It is super easy to manage all of the information and make changes for days we are closed. It has been great!!!

Pros

  • Customer Service
  • Training
  • Easy to use Portal

Cons

  • I wish the automated message when the office is closed didn't sound so electronic.
  • Business Hours
  • N/A
  • AT&T Office@Hand
Broadvoice is able to provide a portal where I can make the needed changes to my account. Billing is simple. Any issues were dealt with quickly.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I haven't had to deal with the contact center much. I was provided a rep for my first 30 days that was able to help me with any questions.

Comments

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