Item: Broadvoice
Rating: 10
Author: Terri Balliet

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

Broadview replaced our outdate analog telephone system. We are able to handle unlimited incoming and outgoing calls. The ability to adjust business hours and utilize call forwarding has increased our on site capabilities regarding the phone system. One the most used features if when a call is transferred if the call goes unanswered the calling party is directed to voicemail instead of perpetual hold.

Pros and Cons

Pros

Handles multiple incoming calls
Transfer to voicemail simple
e-fax convenient
portal management easy

Cons

Page all phones
parking spots not distinguishable
too many steps for voicemail retrieval

Most Important Features

VOIP
off site voicemail retrieval
able to adjust company closed times easily

Return on Investment

Monthly expenses reduced
Conference call capability
time saving transfer directly to employee voicemail

Alternatives Considered

We previously had NEC analog phones. It was extremely inconvenient to change operating hours for unexpected business closures and holidays. Conference calling was more difficult than with the Broadvoice system.

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Indy

Likelihood to Recommend

In a small office setting the direct paging is somewhat cumbersome. The process for transferring a call to another extension is simple, and literally one touch. The voicemail feature for each extension has nearly eliminated the need for paper messages. One of our favorite things is each voicemail is transcribed to text and sent to that persons email.

Comments

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How does VOIP help

Modules Used