Broadvoice continues to keep the bar high for standards, communication and service
September 20, 2022

Broadvoice continues to keep the bar high for standards, communication and service

Paul McDonald | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • Sip Trunking

Overall Satisfaction with Broadvoice

Not only do we use it internally but it is the primary service that we offer to our clients when designing new voice systems. It has always been reliable, and working with their customer service is one of the easiest experiences in the industry. Even when there are issues they are quick to communicate and keep you updated on the situation.
  • Communication
  • Customer service
  • Reliability
  • Buy another company so that there is a choice for redundancy that matches their awesomeness
  • Uptime
  • Call quality
  • Service and response
  • The communication during outages is very helpful
  • The ability to have a direct line of communication and standardization of process has helped keep project costs in control and predictable
  • Flexibility of plans to offer to customers
The biggest difference I have noticed with Broadvoice over others is the preperation and standards that they hold themselves up to. I have never felt in the dark on where we were with an implimention or project, anytime I have a question it is quickly answered and acted upon if needed. I appreceate the attention to detail in the infomation gathering and communication, it just helps the process move along in a quick and efficent fashion. Even when there are issues, ie a potential customer has been ban from Broadvoice services in the past, they handle it with respect and understanding and dont just shut you out.

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


The only time it is not been a great fit is when the customer uses very very few minutes a month.