The easiest program to use for call center representatives
September 28, 2022
The easiest program to use for call center representatives
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice daily to answer incoming hotline calls, transfer calls to different departments, and listen to calls for training. We mainly use it on the browser, but we also use the app as a back-up when we're on the move or whenever we experience technical issues with our desk phones at the office.
Pros
- ease of use
- portability
- streamlined UI
- excellent tech support
Cons
- Android version of the app could be a bit more streamlined
- ability to listen to calls
- caller ID
- can see coworker's extension numbers
- makes it a lot easier to answer incoming calls
- it's great that we can see the queue and how long clients have been waiting
I have used other programs in the past (can't remember the names), but Broadvoice is definitely a lot easier to use.
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Comments
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