Item: Broadvoice | GoContact
Rating: 8
Author: Dylan Lisk

Overall Satisfaction with Broadvoice

Use Cases and Deployment Scope

We use Broadvoice as our VoIP provider. We also use the automated call directory and Voicemail services. We are not a large office, so the phones that were provided are adequate with the number of buttons on them. The call waited feature has been very good because the normal hold only lasts around 30 seconds and then disconnects which makes callers irate.

Pros and Cons

Pros

Customer service
Ease of use
Uptime
Call Parking

Cons

The setup site could use more polish
Transferring on the phones can be tricky

Most Important Features

Call parking
Extensions
Separate lines

Return on Investment

It has increased our perceived professionalism

Key Insights

Do you think Broadvoice | GoContact delivers good value for the price?

Not sure

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Other Software Used

Sage 500 ERP, BQE Core

Likelihood to Recommend

I don't know how well Broadvoice would be suited to larger offices as I haven't seen their bigger solutions. I also didn't shop around too much, so I don't know if their prices are the most competitive. I do know that they made the transition very easy and supplied us with free phones worth about $600.

Comments

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Broadvoice Review

Modules Used