Top tier service and support
January 30, 2023

Top tier service and support

Jeff Olejnik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice as our main voice provider, thrilled we can have an extension at the office, mirrored at home office and also use the softphone on our laptops and mobile device without needing to switch accounts. We also have call flows setup so we do not miss a call. A lot of wonderful features including the intercom! The onboarding team was absolutely the best we've encountered, they ask all the necessary questions to make a very smooth and seamless transition.

Pros

  • Onboarding
  • Quality Service
  • Customer service
  • accurate billing
  • Call flow
  • Auto Attnedant
  • Office hours Scheduling
  • Mobility
  • simplified billing
We've used the big name VoIP providers, all of which seem to miss the customer service and experience. Broadvoice has the personal touch and connection making them a top provider of top tier service.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Small clear to large office environments. It is amazing that we do not need complex setups for a distributed workforce.

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
10
Answering rules
9
Call recording
9
Call park
10
Call screening
2
Message alerts
9
Business SMS/External Messaging
6
Online Fax
9
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
9
Participant roles & permissions
6
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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