Best Choice for small business needs
February 01, 2023

Best Choice for small business needs

Michelle Samayoa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

I personally use Broadvoice for all of my business telephone communication needs. My line rings right to my cell anywhere I am, and this was the primary appeal of this service. I particularly appreciate the ability to forward to another line if I need to, and the convenience of the incoming and outbound personal greetings set to my office hours as I set them. This solves the inconvenience of having to have a set office line at one location... the portability is a must have for us.

Pros

  • Identifies my caller and gives me the option of saving them as a contact
  • Allows me to forward my calls to another line
  • Gives me clear, consistent reports on my call usage and trends

Cons

  • We initially had some difficulties with the response from our very first support rep after we completed our onboarding. I had a few inquiries that were not timely responded to until another rep was assigned to us.
  • The incoming calls show up on my phone as chats as well. I'd love to be able to stop that from happening.
  • Portability
  • Caller ID and ability to save our contacts
  • Dashboard functions that make it easy to modify our usage settings temporarily or permanently, if we need to
  • Allows for better monitoring of call trends
  • Has helped me be able to be mobile and still address my business calls
  • Well priced for the features we need and use the most
We had Broadvoice, changed to Twilio when changing CSM, and found that Twilio was part of the package. In a matter of just a few months, we switched back to Broadvoice. Twilio was awful in every way, from user friendliness to customer support.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Broadvoice suits our needs because of its ease of use, portability, and easy to access concise reports that help identify our call trends. That is useful information for us.

Broadvoice | GoContact Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
9.2
Answering rules
9
Call recording
9
Call park
9
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
8
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Evaluating Broadvoice and Competitors

Yes - Twilio. Most user unfriendly software ever, and customer service even worse.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Gave it a second shot and haven't looked back.
Would keep the same.

Comments

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