Try it!
April 10, 2024

Try it!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Broadvoice for Microsoft Teams

Overall Satisfaction with Broadvoice

Broadvoice has been easy to use for our phone needs for the past few years, with very few problems. We have trusted them at all of our company locations!
  • Consistent service
  • Prompt customer service
  • ease of use
  • Clear signal/ sound quality
  • Lower expense than previous carrier
  • less downtime
  • ease of use
Better customer service, similar quality, lower price than previous carrier. We have also had minimal problems (which is very nice when we are a small company and do not have a devoted IT department)

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

We have used Broadvoice for a few years now. We have had minimal issues. Service was prompt and reliable when needed

Broadvoice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Answering rules
5
Call recording
Not Rated
Call park
4
Call screening
8
Message alerts
6
Business SMS/External Messaging
Not Rated
Online Fax
5
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated