Broadvoice review
September 15, 2024

Broadvoice review

Jamie Clark | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice as our primary phone company. We are a business with about 150 people. We have all of our employees using a virtual seat except for the main desk. We have not received our SMS verification as of yet. I have notified Broadvoice numerous times and cannot get a straight answer or any help.

Pros

  • Porting our numbers from our old company.
  • Sent over a third party to help with implementation.
  • Gives a lot of customer support with easy tasks.

Cons

  • Returning emails in a timely manner.
  • Addressing problems quicker.
  • Answering an email when asking a specific question.
  • Cut the costs from our other provider
  • Forcing employees to move into the next level.
  • Have not seen any negative impact yet.
I would give it a 10, if I knew more about the features that we have. We were trained on the basics of answering calls, making calls. But Is there anything else that it can do? We have not received our SMS brand yet. I emailed multiple people to see what I could do and have not got a response.
We used Comcast Business Voice Edge, but we all had desk phones. We have forced all of our employees to use virtual phones. The cost is so much less and you don't have to miss calls if you are working virtually.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

So far we are very satisfied with the service. The virtual seats are great. They work just like being on a desk phone. We had very little errors when porting. In the beginning I was a bit concerned about so many people being involved. I would receive emails from different people and didn't know who they were. Customer service leaves a lot to be desired.

Broadvoice | GoContact Feature Ratings

10.0
Directory of employee names
10
8.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
5
Business SMS/External Messaging
1
Online Fax
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Not Rated
Live chat
Not Rated
10.0
Participant roles & permissions
10
10.0
Centralized communications management
10

Comments

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